Our promise
We want you to love what you wear. If something isn't right, you have 30 days from delivery to arrange a return.
What can be returned
- Unopened items in their original, sealed packaging — full refund.
- Faulty or damaged items — full refund or replacement, no matter the seal status. Send us a photo and we'll sort it immediately.
What can't be returned
For health and hygiene reasons, opened or used fragrance cannot be returned unless it is faulty. Discovery Sets and gift sets that have been opened are non-returnable. This does not affect your statutory rights.
How to start a return
- Email care@lufora.com with your order number and the items you'd like to return.
- We'll reply within one business day with a prepaid return label (UK) or instructions (international).
- Pack the item securely in its original box and drop it at your nearest carrier point.
Refunds
Once your return arrives and passes a quick check, we issue your refund to the original payment method within 5–10 working days. Original shipping charges are non-refundable unless the item was faulty. You'll get an email confirmation when the refund is on its way.
Exchanges
Prefer a different scent or size? The fastest route is to return the unopened item for a refund and place a new order so your replacement ships straight away.
Gifts
Received a LUFORA as a gift? We can arrange a return as store credit — just reach out and reference the order if you have it.
Need a hand? Our concierge is here Mon–Fri, 9am–6pm GMT.